Refund policy

The short version
If something is wrong with your order, we fix it. If you just don't like it, we'll take back what you haven't opened. Email tanner@hiveoltage.com or call (208) 359-2710 with your order number and we'll sort it out.

Returns
Because this is food, we can only accept returns of unopened, sealed pouches in resellable condition, within 30 days of delivery. Opened pouches cannot be returned or resold for food-safety reasons. Once we receive and inspect the return, we refund the product price to your original payment method. The original shipping charge is not refunded, and return shipping is on you unless the return is our mistake.

Our mistake, our cost
If we sent the wrong item, the wrong quantity, or a product that is defective, we will replace it or refund the full purchase price including shipping, and we will cover the return shipping if we need the item back. Send a photo and your order number and we'll take it from there.

Damaged in transit
Check your package as soon as it arrives. If a pouch is punctured, crushed, or leaking, contact us within 7 days with photos of the product and the packaging. Hold on to the packaging until we've resolved it — the carrier may want to see it. We'll replace the damaged items or refund them, your choice.

Lost or missing packages
If tracking shows delivered and you cannot find the package, check with neighbors and your building's mail area first, then contact us within 7 days. We will open a trace with the carrier and either reship or refund once the claim is resolved.

Crystallized honey is not a defect
Raw honey crystallizes. That is proof it's real, not a reason for a return. Warm the pouch in your hands or in a cup of warm water and it turns right back.

Pre-orders
Pre-orders can be cancelled for a full refund any time before they ship. Once a pre-order ships, the standard return policy applies.

Wrong address
If your order is returned to us because of an incorrect or incomplete shipping address you provided, we will reship it once you cover the new shipping cost. If it's lost because of an address error, we cannot replace it for free.

Refund timing
Refunds are issued to the original payment method within 3 business days of our approving the return or claim. Your bank or card issuer may take another 5–10 business days to post it. Purchases made with a gift card are refunded as store credit.

Wholesale orders
Wholesale and retailer orders are governed by the terms on your invoice, not this policy.

Contact
YohTan LLC (HIVEOLTAGE)
8149 South 600 East, Rexburg, ID 83440
tanner@hiveoltage.com · (208) 359-2710