Shipping policy

Where we ship

We ship to addresses in the United States, including all 50 states, Washington, D.C., and U.S. territories where the carrier delivers. We do not ship internationally at this time. Every order ships from Rexburg, Idaho.

Shipping rates

Shipping is calculated at checkout based on your address and the weight of your order. You will see the exact cost before you pay. We do not add a handling fee on top of the carrier rate.

Orders over $100 ship free (after discounts, before tax) to any U.S. address.

Processing time

In-stock orders ship within 1–2 business days (Monday through Friday, excluding U.S. holidays). Orders placed over the weekend or on a holiday ship the next business day. Once your order ships you will receive an email with a tracking number.

Pre-orders

Some products are offered for pre-order before they land. A pre-order item ships the day it arrives, and its product page shows the expected timing. If your order mixes in-stock and pre-order items, the whole order ships together when the pre-order item arrives. If you would rather have the in-stock items now, contact us and we will split the shipment (the second package ships at our cost).

Delivery estimates

Delivery estimates shown at checkout are the carrier's estimates and start from the day the package leaves our facility, not the day you order. Weather, carrier delays, and peak seasons can add time. Our honey is shelf-stable, so a day or two in transit does not affect it.

Heat and cold

Honey is honey. In a hot truck it gets thinner; in a cold one it can thicken or crystallize. Neither hurts it. If a pouch arrives crystallized, warm it in your hands or in a cup of warm water and it turns right back. We do not ship with ice packs or insulated packaging, because honey does not need it.

Tracking your order

Your tracking number is in your shipping confirmation email and on your order status page. Tracking can take up to 24 hours to update after the label is created.

PO boxes and military addresses

We can ship to PO boxes and APO/FPO/DPO addresses by USPS. If a service does not appear at checkout for your address, that carrier does not offer it there.

Local pickup

We do not offer local pickup for online orders at this time. If you are in the Rexburg area and want to pick up, contact us and we will work something out.

Lost, stolen, or damaged packages

Check your package as soon as it arrives. If anything is damaged or missing, or tracking shows delivered but you cannot find the package, contact us within 7 days at tanner@hiveoltage.com with your order number and photos if you have them. We will work with the carrier to trace or claim the shipment and either replace your order or refund it. See our Refund Policy for details.

Incorrect or incomplete addresses

Please double-check your shipping address before you order. If a package comes back to us because the address was wrong or incomplete, we will contact you and reship it once you cover the new shipping cost. If a package is lost because of an address you entered incorrectly, we are not able to replace it for free. If you notice a mistake right after ordering, email us immediately and we will try to fix it before the label prints.

Questions

YohTan LLC (HIVEOLTAGE)
8149 South 600 East, Rexburg, ID 83440
Email: tanner@hiveoltage.com
Phone: (208) 359-2710